I’ve been saying that I would post something about this website on my blog for some time now. If only for the reason to protect someone else from purchasing from them and receiving a less than quality item, or from returning your item and never receiving your refund. This is what happened to us, and now 8 months later we have given up, returned our less than quality purchase, and never received a penny back of our $100 purchase. Thus, we ate $100 for our son’s 2010 Christmas gift.
As if it weren’t enough that his grandparents wanted to buy him a Walker Texas Ranger Boxed set for Christmas, they also gave us the money and asked us to search the internet and purchase it for him. We searched for the set and because we were spending someone elses money that they saved up over a 3 month time frame (because they are elderly and have a limited income), we attempted to save them some and purchase the Walker set from a place that seemed to have great prices.
When we received our DVD set and our son began watching it, he noticed that throughout the movies there was a “Hallmark” channel logo that would occasionally show up at the bottom of the screen. Other channels also showed up at times, and there were times that some of the DVD’s wouldn’t even play - not on the DVD player, not on the computer. We contacted Green Movie Shop and they asked us to please try the DVD’s in the computer – but that did not work either.
After much going back and forth – with a place that does not have a phone number or address as a contact on their site, we requested a refund and they agreed. They gave us specific instructions regarding how to ship the item back, I shipped it back and tracked it to the border of the US, but once it got into Canada there is no guaranteed tracking after that, in other words, they can say they never received it – which is what originally happened to us. We waited 8 weeks for them to ‘see’ if they got it, and had to write back just to ‘see’ if they found it yet. Then after the 8 weeks, they told us they needed “Proof” that we sent it. I sent proof of our receipt and tracking information and they didn’t respond for another 3 weeks.
Needless to say they said they were finally going to issue us our refund. It’s been months, endless emails, promises that they’d call us, and nothing. We’ve given up.
For additional information we have exchanged 32 emails with them since Dec 2010. We have received correspondence from 7 different email addresses and 3 different people such as “Mike”, “Bryan” or ”The manager.”
Compelling thought: Trust me, you don’t want to purchase from this website. Pay a little extra and deal with a place that is stateside and that you can reach by phone anytime you’d like to reach customer service! I’d love to hear if anyone has experienced the same issues with this company, or even better would love to hear if my blog post stopped you from having a nightmarish encounter with this company.








